Switching vendors should not feel like a risk.
It does not have to. We carry the weight of the change: the walk, the scope, the training, the overlap, the records. Here is the whole path, step by step.
The path
From the first call to the first shift.
Site walk
We tour the building with you, room by room, and write down what each one needs: surfaces, frequencies, access, hazards, who releases what.
Written scope
The notes become a document: rooms, tasks, frequencies, chemistries, staffing, records, schedule and price. You mark it up, we revise it, you sign it.
Onboarding
We hire or transition the crew, train them to your site and procedures, set up badges, keys and the after-hours plan, and overlap with the outgoing vendor.
First shift
The crew lead walks the first shift with you or your facilities manager. The log starts that night.
What the scope contains
A scope is a plain document, not a brochure. For each room type it lists the tasks and how often, the chemistry for each surface, the equipment and color code, who releases the room (for labs and suites), what gets logged and where the log lives. It names the crew lead and the person you call. It carries the schedule, the price and the start date.
It also says what we will not do: nothing on a lab bench, nothing in a biohazard bin, nothing behind a locked door we were not given a key to. Those lines protect your work as much as ours.
On the walk and on the shift
Then, every week
The partnership after onboarding.
- Inspect
A weekly inspection against the scope, scored room by room. Misses go to the crew lead the same night.
- Report
A monthly report with the inspection scores and the cleaning records, in the format your quality or facilities team wants.
- Adjust
A sit-down whenever the building changes: a new floor, a new suite, new hours. The scope is revised and re-signed.
- Answer
One person owns your site and answers the phone. Requests go to them, not into an email chain.
Questions about the transition
How long does onboarding take?
It depends on the scope, the site training your building requires and the outgoing vendor's notice period. The start date is written in the scope.
Will the same people be on site every night?
That is the aim. The crew is assigned to your site and trained to it; the crew lead is named in the scope, and changes are told to you before they happen.
What records can we see?
The cleaning log by room, the training records for the crew on your site, the inspection scores and the monthly report. Chemical safety sheets are in the closet binder.