Day porter and on-site teams
Daytime support for lobbies, restrooms, kitchens, meeting rooms and events. We agree on a route, supply levels and a contact for requests, based on how your building is used.
What we look for
On the walk, during the day.
- The route
Lobbies, restrooms, kitchens, conference rooms, stairs; the order and the times that fit how the building fills.
- Peaks
Arrival, lunch, the afternoon; where a porter should be at each one.
- Events
Town halls, catering, visitors; how set-up and reset get requested and staffed.
- Consumables
The supplies each restroom and kitchen needs, the stock levels to maintain, where supplies are stored and who orders them.
- Reporting
How a porter reports a spill, a leak or a failed dispenser, and to whom.
- Fit
Hours, uniform, badge, and whether the porter also covers a second building.
The route card
Where the porter is, and when.
An example daytime route, planned around arrivals, restroom use, lunch and meetings. Your scope sets the actual rooms, tasks and times, including changes for events.
The lobby, as the building fills.
The restrooms.
The kitchens.
The restrooms again.
The conference room.
What we write down
What goes into the scope.
The route card
Times and rooms for a normal day, with the peaks, and what changes on event days.
Par list
Every consumable by room with its par level, signed off when stocked.
Requests
How a request reaches the porter, and the turnaround for the routine ones.
A day in the building
Questions about day porters
Is a day porter the same person every day?
That is the aim. The porter is assigned to your building and trained to its route; a cover is trained to the same route for days off.
Can a porter handle events?
Yes, within the hours in the scope. Set-up and reset for larger events are requested ahead and staffed accordingly.
Does the porter report building issues?
Yes. Spills, leaks, failed dispensers and anything out of place go to the person who owns your site, with the time and a photo.